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~ frequently asked questions ~
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| email policy | ||||
| Q: "Why do I have to send email to contact Prime^Cut? Why aren't any phone numbers or addresses listed on the website?" |
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| A: Prime^Cut design requires that only initial inquiries occur via email. This policy is designed to improve customer service by eliminating nonsense, thereby enabling us to focus on legitimate service requests. Please note that we take your business seriously and respond rapidly to each and every email that we receive. And of course, every client receives full contact information, including telephone and address details. | ||||
| promotional rates | ||||
| Q: "What are your "promotional rates"? Why aren't they explicitly defined on your website?" | ||||
| A: Prime^Cut's promotional rates, special deals, and discounts are continually changing according to marketing needs. We inform each customer of currently available specials and discounts depending on the service(s) being requested. This policy allows us the greatest flexibility in delivering customized packages at optimal prices. To learn more about our current promotional offers, contact us here. | ||||
| printing services | ||||
| Q: "I have noticed that some of your graphic design services include printing services and others do not. How do I know if printing services are included in a project that I am considering?" | ||||
| A: Printing services are included for any project that has requested them. Printing options/prices are established before a project is started and subsequently detailed in your project agreement. Please click here to read more about our seven-point service overview. | ||||
| copyright policy | ||||
| Q: "What is your copyright policy? Is the content of this website protected? What about work that is done for customers?" | ||||
| A: The Prime^Cut Copyright Policy is simple: 1. Any work produced for customers is done so according to an official client/project agreement. 2. As such, any work produced for a customer belongs entirely to that customer -- customers own the copyright and all exclusive rights to any such work Prime^Cut produces for them. 3. Further, Prime^Cut Design reserves the right to include any such work as part of the Prime^Cut Portfolio, which may be presented online, in print, or via advertising. 4. Finally, all content belonging to Prime^Cut Design via this website, primecutdesign.com, is the exlusive property of Prime^Cut Design, and is protected by copyright. Under no circumstances may any Prime^Cut content be reproduced in any way without explicit wrtten permission from Prime^Cut Design. |
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| official disclaimer | ||||
| Q: "Can I sue you to get some money? What is your official business disclaimer?" | ||||
| A: No, please do not sue us. But just in case, here is our Official Business Disclaimer: 1. Prime^Cut Design is in no way responsible for what anyone does with this website. 2. Prime^Cut Design ensures that the information provided in this website is accurate. 3. Prime^Cut Design holds absolutely no responsibility for any manner of damage resulting from the use of this website or our services. 4. Prime^Cut Design reserves the right to modify its policies at any time and for any reason. |
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| refund/return/cancellation policy | ||||
| Q: "What is your refund/return policy for goods and services?" | ||||
| A: Our Refund Policy for website hosting services is simple: 1. Full refund if within 30 days. After that, 50% refund. And "no questions asked". 2.Prime^Cut reserves the right to cancel any account at any time. If we cancel your account, your refund is based directly on the amount of paid time remaining on the account. For example, if you have 1/2 of your time remaining when we cancel your account, then we will promptly refund 1/2 of your original payment (minus tax). Please note that we have never (as of yet) cancelled an account. This policy is merely a safety-measure for use only as a last resort. Rest assured, our customers mean everything to our business success, and we will do everything possible to ensure a mutually beneficial business experience. |
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| A: Our Refund Policy for design work/services and/or other products is also simple: 1. You are free to cancel your order at any time with no cost to you. If anything has been pre-paid, your money will be refunded (minus applicable fees). 2. Likewise, we reserve the right to cancel any order at any time at no cost to you. If anything has been pre-paid, your money will be refunded (minus applicable fees). 3. Further, final projects are only delivered after payment has been received. 4. In the (rare) event of cancellation, any and all work done on the client's behalf must be immediately returned to Prime^Cut Design. All work for cancelled accounts is the exclusive property of Prime^Cut Design. Please note that we will do everything possible to ensure your experience with us is absolutely wonderful, including unlimited revisions on design projects and services. Smooth operation is the norm for our business, and our policies help keep it that way. |
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| A: Our Refund Policy for domain name purchases is the most simple of them all! 1. There are no refunds for domain name registration purchases! Note: we have no control over this, so be absolutely sure about your domain name choice(s) before you pay for them. |
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| privacy policy | ||||
| Q: "What is your privacy policy? Will you share my personal information with anyone?" | ||||
| A: Your privacy is of the utmost importance to us. Thus, Prime^Cut never shares clients' personal information with anyone, ever. period. | ||||
| miscellaneous questions | ||||
| Q: "Where is [Prime^Cut Design] located?" | ||||
| A: Prime^Cut Design is located in Moses Lake, Washington. | ||||
| Q: "Do you ever trade services?" | ||||
| A: Sure! Let us know what you have in mind... | ||||
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| website © 2005 prime^cut design |
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